Companion v0.32.1 Beta · Chahine Labs

A clearer layer for Zendesk support.

Q: How are provider credentials stored?

Local credentials remain in protected extension storage. Optional Account Sync encrypts supported credentials on the device before upload to a vault that ResolveLayer cannot decrypt.

Q: Does Companion require Control?

No. Companion Local works without an account. Control is the separate governance surface for approved business accounts and optional managed capabilities.

Q: How can a team evaluate Companion?

Teams can request a guided demo so Chahine Labs can review fit, explain the current product and discuss early-access next steps.

ResolveLayer Companion helps agents understand complex tickets, prepare grounded responses and move work forward—while keeping people responsible for every customer-facing decision.

Request a guided demo Meet Companion

Browser-based today Built around agent review Designed for Zendesk workflows

Ticket #4281Open

Order arrived damaged

Maya K.Today, 9:42 AM

Hi team, my order arrived today but the ceramic planter is cracked.

I’ve attached a photo. Could you please send a replacement before Friday?

Priority NormalOrder #AU-10482

Public reply

Write a reply…

Ticket contextBrief ready

Human boundaryAgent review required

ResolveLayer is the platform.

Companion does the work. Control governs connected business use.

Current product

ResolveLayer Companion

The platform begins beside the agent.

Companion is a self-contained browser extension that works alongside the active Zendesk ticket. It helps agents read, write and retrieve the context they need without moving the support workflow into a separate tool.

01 Works independently in Local mode02 Reads the active Zendesk ticket03 Prepares content for review04 Inserts—but never submits—the reply

Agent assistance

Focused capability, practical workflow

Useful assistance at the points that matter.

Companion is designed to reduce context switching and repetitive drafting—not to replace agent judgement.

01 · AGENT ASSISTANCE

Ticket briefs

Companion turns the active conversation into a focused brief with the issue, customer intent, urgency and next action kept together.

Brief ready

SHORT BRIEFUpdated from 12 messages

Damaged delivery needs a replacement before Friday

Maya received a cracked ceramic planter, supplied a photo and is asking for a time-sensitive replacement.

Urgency MediumSentiment Disappointed

Next actionConfirm stock and dispatch timing

Ticket contextKnowledgeAgent reviewInsert into ZendeskCompanion does not submit the ticket

Product fit

Designed for considered adoption

Built for teams that want assistance with a visible boundary.

Companion is most useful when a support operation wants practical help inside Zendesk while keeping agents accountable for the final customer response.

Zendesk is the active workspace

Agents work in Zendesk through a managed or consistently configured Chrome or Microsoft Edge environment.

Human review is non-negotiable

Generated briefs and drafts are reviewed before anything becomes customer-facing.

Choose the operating boundary

Use Companion independently with Local/BYOK, or connect an approved business account to organisation policy and governed services.

Not positioned as

Autonomous case resolution, a replacement for Zendesk, or an organisation-grade credential vault in the current beta.

Current architecture

Browser-based by design

Designed to work where support already happens.

Companion is a Manifest V3 browser extension. Local/BYOK use reads and updates Zendesk through the signed-in browser session and sends configured requests directly to the selected provider. An approved business account can add Control-governed policy and encrypted synchronisation. Managed services are available only where separately enabled, configured and authorised, without making Control a prerequisite for the core Companion workflow.

Inside the agent's browserChrome or Edge + signed-in Zendesk session

01ACTIVE WORK SURFACEZendesk ticket

Conversation, customer context and reply composer

IN-BROWSER ASSISTANCEResolveLayer Companion

Briefs, drafts, retrieval and workflow support

Explicitly selected servicesLocal/BYOK or organisation-governed

03A

MODEL ACCESSAI provider

The provider selected by the user or permitted by the organisation

03B

GROUNDINGKnowledge sources

Approved help content connected for relevant retrieval

No silent processing-mode switchLocal/BYOK remains direct; managed processing is separately enabled and labelled.

Privacy & control

Human review is part of the architecture

Assistance without silent action.

Agents remain responsible

Generated content is presented for review. Companion does not select Zendesk’s Submit button.

Existing drafts are protected

Composer text is preserved unless the agent deliberately chooses an insertion or replacement method.

Knowledge stays attributable

When configured sources support a response, citations remain visible to the agent for review.

Private synchronisation, explicitly enabled

Local credentials remain on the device unless Account Sync is enabled. Synced credentials and approved local data are encrypted before upload; Control cannot decrypt the Account Vault.

ResolveLayer does not currently claim security certifications or autonomous case resolution.

Platform direction

A broader support layer

Companion is the first product, not the final shape.

This direction is in development. It describes the product family ResolveLayer is being designed to support, not released functionality.

CURRENT RELEASE · v0.32.1 BETA

Browser-based assistance beside Zendesk agents: briefs, drafting, retrieval and workflow support.

Chrome 116+Microsoft EdgeZendesk

FUTURE DIRECTION

ResolveLayer Workspace

A standalone support workspace designed to bring operational context, assistance and oversight into one environment.

Standalone workspaceIn development

LONGER-TERM ROADMAP

Helpdesk integrations

Extend ResolveLayer’s assistance model to additional support platforms while preserving clear human control.

More platformsRoadmap

Practical questions

ResolveLayer Companion beta

What teams usually want to know.

What does Companion do today?

Companion is a browser extension for Zendesk agents using Chrome or Microsoft Edge. It provides ticket briefs, draft improvement, suggested replies, knowledge retrieval and workflow assistance beside the active ticket.

Does Companion send replies automatically?

No. Companion can prepare and insert content, but the agent reviews the result and remains responsible for Zendesk’s final submission action.

Which browser and helpdesk are supported?

The current beta supports Chrome 116 or later and current Microsoft Edge, and is designed specifically for Zendesk. Other helpdesk integrations are longer-term roadmap items.

Where do AI requests go?

Local/BYOK requests go directly from Companion to the selected provider. Organisation-managed processing uses the explicitly enabled provider shown in Companion and does not silently switch provider or mode.

How are provider credentials stored?

Local credentials use protected extension storage. When a user explicitly enables Account Sync, supported credentials are uploaded only inside an end-to-end encrypted Account Vault whose recovery key is not held by ResolveLayer.

Does Companion require Control?

No. Companion Local remains a complete no-account mode. Control is the separate governance surface for approved business accounts, organisation policy, devices and optional managed capabilities.

How can a team evaluate Companion?

Request a guided demo and tell us about your Zendesk workflow. Chahine Labs will review the fit, walk through the current product and discuss suitable early-access next steps.

ResolveLayer guided demo

Help shape a more considered support workflow.

We’re speaking with support teams about Companion, the browser-based architecture and the direction of the wider platform.

Request a guided demo Review Companion

Early access and demos are subject to product readiness and fit.