Agents remain responsible
Generated content is presented for review. Companion does not select Zendesk’s Submit button.
Early access AI support platform · Chahine Labs
A clearer layer for every support conversation.
ResolveLayer helps support teams understand complex tickets, prepare grounded responses and move work forward—while keeping agents responsible for the final decision.
Browser-based today Built around agent review Designed for Zendesk workflows
Order arrived damaged
MK
Maya K.Today, 9:42 AM
Priority NormalOrder #AU-10482
Public reply
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01
Ticket contextBrief ready
Human boundaryAgent review required
ResolveLayer is the platform.
Companion is the current browser extension for Zendesk.
01
Current product
ResolveLayer Companion
The platform begins beside the agent.
Companion is a self-contained browser extension that works alongside the active Zendesk ticket. It helps agents read, write and retrieve the context they need without moving the support workflow into a separate tool.
01 Runs in the agent’s browser02 Reads the active Zendesk ticket03 Prepares content for review04 Inserts—but never submits—the reply
02
Agent assistance
Focused capability, practical workflow
Useful assistance at the points that matter.
Companion is designed to reduce context switching and repetitive drafting—not to replace agent judgement.
ResolveLayer CompanionActive ticket #4281
01 · AGENT ASSISTANCE
Ticket briefs
Companion turns the active conversation into a focused brief with the issue, customer intent, urgency and next action kept together.
Brief ready
SHORT BRIEFUpdated from 12 messages
Damaged delivery needs a replacement before Friday
Maya received a cracked ceramic planter, supplied a photo and is asking for a time-sensitive replacement.
Urgency MediumSentiment Disappointed
Ticket contextKnowledgeAgent reviewInsert into ZendeskCompanion does not submit the ticket
03
Current architecture
Browser-based by design
Designed to work where support already happens.
The current product runs as a self-contained extension. Zendesk access remains frontend-only, configured provider requests are made directly, and no ResolveLayer server sits between the agent and the active workflow today.
01WORK SURFACEZendesk ticket
Conversation, customer context and composer
IN-BROWSER LAYERResolveLayer CompanionBriefs, drafts, retrieval and workflow assistance
03CHOSEN SERVICESAI provider + knowledge
Selected by the organisation and configured locally
No ResolveLayer backend todayNo proxy, hosted service or Zendesk-aware database is required for normal use.
04
Privacy & control
Human review is part of the architecture
Assistance without silent action.
Existing drafts are protected
Composer text is preserved unless the agent deliberately chooses an insertion or replacement method.
Knowledge stays attributable
When configured sources support a response, citations remain visible to the agent for review.
Credentials stay local
Provider credentials are configured in the browser profile, which is not represented as an encrypted password vault.
ResolveLayer does not currently claim security certifications or autonomous case resolution.
05
Platform direction
A broader support layer
Companion is the first product, not the final shape.
This direction is in development. It describes the product family ResolveLayer is being designed to support, not released functionality.
01
Browser-based assistance beside Zendesk agents: briefs, drafting, retrieval and workflow support.
02
ResolveLayer Workspace
A standalone support workspace designed to bring operational context, assistance and oversight into one environment.
03
Helpdesk integrations
Extend ResolveLayer’s assistance model to additional support platforms while preserving clear human control.
ResolveLayer early access
Help shape a more considered support workflow.
We’re speaking with support teams about Companion, the browser-based architecture and the direction of the wider platform.
Early access and demos are subject to product readiness and fit.